Accessibility statement for Check if a vehicle is taxed and has an MOT

This accessibility statement applies to the service to check if a vehicle is taxed and has an MOT.

This website is run by the Driver and Vehicle Licensing Agency (DVLA). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email our External Communications team and we will see if we can help, or get in touch with our Contact Centre by:

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Vehicles Service Manager

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

DVLA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that's not within the scope of the accessibility regulations

  • There are some instances where there is a non-descript link that opens in a new window that may be unclear to screen reader users. These instances fail WCAG 2.1 success criterion 2.4.9 (Link Purpose - Link Only) and 3.2.5 (Change on request)

PDFs and other documents

This information is provided in our Accessible Documents Policy.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we're doing to improve accessibility

DVLA is working to improve the accessibility of all of its services. Our newer services will be updated to ensure compliance to Accessibility standards during 2020 to early 2021. Our older services are currently being reviewed with the aim to replace them with simpler more accessible services during the next two years.

Preparation of this accessibility statement

This statement was prepared on 5 November 2020. It was last reviewed on 5 November 2020.

This website was last tested on 21 October 2020. The test was carried out by Digital Accessibility Centre Limited.

We used this approach to decide on a sample of pages to test:

  • Journey 1: An end to end successful enquiry to view vehicle details and to view tax rates for the vehicle
  • Journey 2: A system generated error when a vehicle could not be found
Digital Accessibility Centre Accreditation Certificate, opens a new window